WEST DES MOINES, Iowa (March 23, 2020) — Hy-Vee, Inc. announces today that it will be temporarily suspending its return, refund and rain check policy until further notice.
Beginning tomorrow, March 24, Hy-Vee stores across its eight-state region will not accept returns or issue rain checks for its products. If customers find that any fresh product, such as produce, meat, seafood or deli items, do not meet Hy-Vee’s standards for freshness, then those products can be exchanged for a new product. Non-perishable products, however, will not be accepted.
“The health and well-being of our customers and employees remain our highest priority,” Randy Edeker, Hy-Vee chairman, CEO and president, said. “Because we can’t trace where our products go after they leave our store, we can no longer accept certain products for return. With this change, our customers can feel safe knowing that all products they purchase at their local Hy-Vee have been in our stores the entire time.”
If customers have a defective product they’ve purchased from a Hy-Vee store, they can exchange that product for a new item, since those products will not be re-stocked.
Additionally, due to unprecedented demand for certain products and limited product availability, Hy-Vee stores will temporarily stop issuing rain checks for products that are out of stock.
Hy-Vee is closely monitoring the current COVID-19 situation and will continue to adjust its policies as necessary based on the changing situation.
Hy-Vee, Inc. is an employee-owned corporation operating more than 265 retail stores across eight Midwestern states with sales of $10 billion annually. The supermarket chain is synonymous with quality, variety, convenience, healthy lifestyles, culinary expertise and superior customer service. Hy-Vee ranks in the Top 10 Most Trusted Brands and has been named one of America’s Top 5 favorite grocery stores. The company’s more than 80,000 employees provide “A Helpful Smile in Every Aisle” to customers every day. For additional information, visit www.hy-vee.com.